“I’m Back!”

September 21, 2011

Hi All,

It’s been a long time but I’m back. Yes, I haven’t blogged since April 2011 (at least it wasn’t 2010!). It’s been an interesting journey – let me explain.

After blogging for some number of months, I seemed to lose my reason for blogging. I know that sounds a bit silly, but for me, [...] Continue Reading…

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Accountability: Holding People Accountable Versus People Being Accountable

April 28, 2011

In an era requiring each member of a team to execute, professionals are highly invested in wanting their workforces to take responsibility to get things done. Interestingly, those same professionals often don’t understand that there are techniques for attaining high levels of individual accountability. Other authors have written authoritative works on progressive techniques to [...] Continue Reading…

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Comment on “Distilling the Wisdom of Effective C.E.O.’s” (NYT, 4/17/11)

April 26, 2011

There are a number of consistently reliable sources of “leadership wisdom” – the New York Times (Sunday edition) business section has provided that in the weekly column by Adam Bryant, “Corner Office”. Bryant has just released a book that takes the ideas from scores of C.E.O. interviews and distills it down into basics for [...] Continue Reading…

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What To Do When the Person You Want to Hire, Isn’t

April 19, 2011

Prehire assessments are becoming a commonly accepted step for qualifying executive candidates for hire. From your perspective, the process seems clear cut: put together a comprehensive job description (including success factors and culture fit factors), create a multi-step interview process, use a credible and well constructed testing process, and, make your decision.

The thing people [...] Continue Reading…

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The Viewpoint of Culture “Non-Believers”

April 14, 2011

Most of you know I’m a fan of the Sunday New York Times, Business Section. The “Corner Office” column is loaded with good leadership, selection and culture stuff (if you don’t subscribe, easy to find on Google)

To my surprise, last Sunday’s “SundayStyles” section had a fascinating story on Tony Hsieh, CEO, Zappos.com. If you’ve [...] Continue Reading…

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Executive Testing: Do’s and Don’ts

April 14, 2011

If something looks like a duck and quacks like a duck, is it a duck? Maybe yes, maybe no.

Practitioners of all stripes are seeing executive and team testing as a “new thing” to add to their services. And, they are offering things that look like testing with results that sound pretty authoritative.

But, that’s where [...] Continue Reading…

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Can We Over-Survey for Customer Feedback?

April 12, 2011

It’s important to know what your customers and clients are thinking. But is it possible to overdo the whole customer surveying thing?

I guess I telegraphed my punch. What I’m specifically referring to is when a company calls you and asks to survey you for a purchase (typically a major purchase). You chose them as [...] Continue Reading…

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BOOK REVIEW: “Poke the Box” by Seth Godin

March 31, 2011

Ever find yourself becoming a bit repetitive in the things you are doing? Yes, we hear repeatedly that you need to “get outside the box” – but how do you actually do that?

In Seth Godin’s new book, “Poke the Box,” he gives an easy to read and to-the-point treatment of how to do just [...] Continue Reading…

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Culture and Charlie Sheen – “Buyer Beware”

March 23, 2011

No doubt about it, CBS is in a jam. One of their top stars and money makers has developed serious problems working with others. If CBS president, Les Moonves, is like many of the executives I know, he’s feels he’s stuck between the proverbial “rock and a hard place.”

That is, Charlie Sheen is bringing [...] Continue Reading…

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Another Interesting Adventure in Customer Service – I Can’t Make This Stuff Up!

March 17, 2011

I just had some service done. Part of the experience was great. Part wasn’t. I do business at this place all the time. So, I figured they’d want to know if they could do something better if it came to my attention.

Again, I come to learn that something that is common sense isn’t commonly [...] Continue Reading…

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