Happy New Year From The Solutions Group

December 31, 2011

It’s December 31 and the New Year is almost upon us. So, I want to take this opportunity to thank you for your interest and support throughout 2011.

For those of you who blog, you know it isn’t easy keeping it going. But, it’s much easier with readers like you. Your ideas, encouragement and just plain words of support keep me writing, putting my ideas out there.

This year of 2011 was an important milestone at The Solutions Group – we had our twentieth anniversary. So, as we begin our 21st year, I wanted to give you some idea of where we’ve been and where we’re going.

The last twenty years have resulted in a growth in our client base – we have now consulted to over 200 companies, and have a growing number of companies using our services outside the Rochester region. Our prehire testing services have grown beyond the executive and mid levels, to entry level and individual contributor positions. And, our ability to influence culture has also matured through the years as I have learned more about what makes a group of people best come together and execute to get a job done, the right way.

This past year I have continued being the usual voracious reader I’ve long been. In particular, I’ve been heavily influenced by a variety of Seth Godin’s books. Being a person who procrastinates, I’ve been struck by two simple truths he’s talked about.

First, the notion of “shipping.” What he means is sometimes you can’t think something to death, you just have to do it. Clearly a similar message to Nike’s “just do it.”

Second, in “Tribes,” he talks about the importance of putting your ideas out there because it’s important for you (me) personally to do so.

In the coming year, my plan is to “ship” more – trying new things (some of which you may see test driven in my blog). And, I plan to write more. Funny thing is that I have no shortage of things to write about – I plan to make a stronger commitment to sharing those ideas with all of you.

One other source of inspiration has been the latest biography on Steve Jobs. You can love or hate his management style (lots of both to go around). But, he did live his credo of being focused doing things because they are the right things to do. In that regard, I plan on doing that with my service offerings. By the way, as always, I tremendously value the input some of you have given me in the last year – both positive and constructively critical (I value both, a lot).

So, in that vein, I plan to examine our testing services for prehire, development and succession – seeing what you all like and find effective in what we offer, and what you’d find more helpful. For our very successful individual executive leadership programs, I plan on looking at what might come after a one year program is completed – some of you have expressed interest in this and I plan on exploring it. Third, I continue having a very strong interest in culture development and enhancement. There is a growing and fascinating literature on culture – I plan on sharing more of that with you as I continue to explore it myself.

And so, as The Solutions Group enters its third decade, I begin by thanking you all as part of the TSG blogosphere, for your ideas and encouragement.

Wishing you and yours a wonderful New Years and a great 2012!

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Culture Change: Do We Want To Versus Do We Have To

November 2, 2011

In the past few years, the importance of culture to business productivity and profitability has become well accepted. But, that acceptance is more often seen at the president or CEO level, than any other level in the organization. If culture is such an important engine for business success, why is culture change often seen [...] Continue Reading…

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EI in the Face of Crisis and Change

October 25, 2011

EI – emotional intelligence – can be easy or hard to muster.

Yes, when things are calm, on course, going your way, it’s much easier to step back, take a breath and chart your best course.

How is your EI when your back is up against the wall?

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But the true test of [...] Continue Reading…

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Emotional Intelligence: Engaging At Your Best

October 19, 2011

We all know when we are bringing our best to a situation. And, we all know when we’re having an off day. For optimal emotional intelligence (understanding your thoughts and feelings, and in turn, relating in the best ways with others), what are some things you can do for engaging at your best?

Getting Focused

[...] Continue Reading…

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Emotional Intelligence: You Understand But Do You Do Something?

October 13, 2011

In some ways the title of this blog entry doesn’t even make sense. That is, if you learn something and it’s worth caring about, wouldn’t you naturally address it?

Actually, not necessarily.

The human characteristic of caring about others and doing something about it can all be considered empathy. In the course of executive coaching, I [...] Continue Reading…

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Hiring Essentials: Are People Looking for the “Hidden Job Market”?

October 11, 2011

In recent discussions with employers and job seekers, I was struck by the strangest thing – ALL OF THESE PEOPLE ARE HAVING TROUBLE FINDING EACH OTHER.

Let’s start with employers. Even with the current level of high unemployment, there are jobs out there to be had. Yes, they require specialized skills, but far short of [...] Continue Reading…

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Customer Service 2.0: Maybe It Isn’t Fun Behind the Counter, Either?

October 4, 2011

Flying isn’t fun anymore. This isn’t an earth shattering insight if you’ve flown anywhere in the last 3-4 years (really, much longer). Others have written about how the amount of security post-9/11, or the way most airports are constructed as stressful environments, make flying unpleasant well before you’re in the air.

So, I was at [...] Continue Reading…

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Culture War Stories: The Yelling Boss

September 30, 2011

Yes, believe it or not, there are still too many bosses out there that don’t understand that they are the captains of their teams. Some are good, even wonderful captains. Some – not so much.

Reinforce, praise, support, coach the team, and people perform well because they are treated well (notice I didn’t say pay [...] Continue Reading…

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Customer Service 2.0: Failures in Take Out Food

September 27, 2011

I eat take out food. Actually, I eat a lot of take out food. Since being a kid, I always liked going out to eat. As an adult, sometimes there just isn’t the time to sit in a restaurant, but take out is the second best thing.

Today, we live in a serious customer service [...] Continue Reading…

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HIRING HORROR STORIES: The drive to hire poorly

September 21, 2011

O.K. – see the executive with his furrowed brow (yes, this could be a woman, too – I just started using these new graphics and my media library is in its infancy). He’s thinking about the best way to hire somebody. Or maybe he’s thinking about something else – he’s thinking that he needs [...] Continue Reading…

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